Baggage Claims

Track Delayed Bags  |  Baggage Info  |   Baggage Claims 


In the course of normal handling, luggage will show evidence of use.

Air Jamaica will not accept liability for the following:

Damage or loss of protruding parts such as wheels, pull-straps, pockets, handles etc nor for minor damage resulting from normal wear and tear such as nicks, scratches, scuff marks, dents, cuts and soils. 

Liability for loss, delay or damage will be limited as indicated below unless a higher valuation is declared at the time of check-in and additional charges paid.  No liability will exist for valuable items (such as cash, jewelry, cameras, electronic devices, business documents, or samples) in checked or unchecked luggage. There is no liability for fragile and perishable items and when checked must be packed separately. 

Baggage liability is covered under the Warsaw Convention or the Montreal Convention depending on the route of travel. Where the Warsaw Convention applies, such liability is limited to US9.07 per pound ($20.00 per kilogram) based on the weight of the bag. If unweighed, a maximum liability of US634.90 exists on each piece of checked baggage. Baggage covered under the Montreal Convention is reimbursed at the maximum value of 1000 SDR’s (approximately US1400) per bag.  All baggage irregularities including damage should be reported to the Air Jamaica airport baggage representative prior to exiting the Customs/Baggage Claim area. 

In the case of lost or damaged baggage Air Jamaica will evaluate and settle claims in accordance with published tariff regulations governing travel. Interim expenses reimbursed will be deducted from final settlement if we are unable to restore baggage to the owner and payment for loss is being made.