If your checked-in baggage does not arrive with you at the airport, please locate an Air Jamaica, operated by Caribbean Airlines Representative and advise them of the situation. Air Jamaica, operated by Caribbean Airlines will do all possible to have your baggage returned to you often within 48 hours. You will need to produce your ticket and boarding pass as the baggage identification sticker/number is placed on this document. This will aid in tracing the bags whereabouts. You will also be required to complete and sign a Property Irregularity Report Form. (Please note that this must be done before leaving the airport) If the bag/s has been delayed you would be offered two options: 1. To have the bag/s delivered to your home 2. Return to the airport to collect your bag/s Conditions as they apply to each option:- 1. You will need to complete and sign a Passenger Declaration Form, advising Customs that Air Jamaica, operated by Caribbean Airlines has been given permission to clear the bag/s on your behalf. The airline personnel can clear your bag/s only if the contents are non-dutiable. In this instance the bag/s will be sent to the address provided, without charge. 2. If the contents are deemed dutiable by Customs you will be required to come to the airport to clear your own bag/s, or if you chose to return to the airport to collect your bag, you will be reimbursed for your travel costs (as per Air Jamaica, operated by Caribbean Airlines company policy). If your baggage has not been located within seven (7) days, a claim should be filed with the airline. At this point, a secondary search will be initiated. You will be contacted immediately should we be successful in locating your baggage. On the other hand, if our efforts are to no avail, your claim will be settled in accordance with the applicable international conventions. Claims for interim expenses due to delayed delivery of baggage / claims for missing baggage must be filed within twenty-one (21) days. Note: Air Jamaica, operated by Caribbean Airlines will reimburse passengers for expenses related to baggage delay,such as the purchase of necessary itmes,as required by the Montreal Convention and otherwise at its discretion Please note: Air Jamaica, operated by Caribbean Airlines assmues no liability for damage such as scratches, scuffs, dents, cuts, wheels, handles, pockets, locks, zippers, pull straps,or damage due to over packing, manufacturer's defects and as a result of the bag/s' contents. Addtionally the airline is not liable for any damage resulting from inspections by the authorities responsilbe for security screening. If you believe your damaged baggage is the result of an inspection, you may contact Canadian Air Traffic Security Authority (CATSA) or Transportation Security Adminstration (TSA) directly. Important: Air Jamaica, operated by Caribbean Airlines does not accept in or as checked baggage fragile, perishable or valuable articles including without limitation money, jewellery, perishables, eyewear, negotiable paper, securities, documents/certificates (business, medical, travel, education), samples, paintings, antiques, artifacts, manuscripts , irreplaceable books or publications, medication, keys, cameras and other photographic or movie equipment, working papers (files, studies, reference material, correspondence, theses etc.), or other similar valuables, fragile items, electronic equipment (videos, stereos, computers). These items should not be placed in checked baggage but can be taken onboard (subject to carry-on baggage restrictions). Except as may be require by the Montreal Convention or Warsaw Convention, where applicable, Air Jamaica, operated by Caribbean Airlines will not accept liability for fragile, pershiable or valuable articles including without limitation the following:
Download Baggage Claim Form Send to: Caribbean Airlines Customer Relations Department National Mail Centre P.O. Box 2094 Piarco, Trinidad, W.I. Fax: 868-669-0336 Email: customer-relations@caribbean-airlines.com
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