Airport Check-In
Travel Advisory:
Increased airport security screening from any NON-US locations into the United States. For all flights departing from any NON-U.S. locations into the United States, the Transportation Security Administration (TSA) has issued new security screening measures. This measure is in addition to the normal screening that all passengers must complete to enter secured areas.
All passengers should plan to arrive at the airport at least three (3) hours in advance of their flight departure to allow extra time for check-in and the boarding process.
When can I check-in for my flight?
We recommend 3 hours before departure time. Reservations may be canceled when passengers present themselves at the check-in counter less than 60 minutes prior to departure.
What do I do if I cannot make my flight?
We realize that in some instances, your travel plans change and you need to change your flight. If this occurs, please call Air Jamaica reservations (Jamaica 1-888-FLY-AIRJ, North America and Caribbean 1-800-523-5585) before your scheduled flight departs.
Please note that if you do not cancel your reservation ahead of time, your reservation will cancel, and all of your remaining flights on your itinerary will be subsequently canceled.
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Baggage Information
How many pieces of baggage can I check-in?
Ticketed passengers in Economy Class traveling between Canada / USA and the Caribbean are allowed two (2) pieces of checked baggage at 50lbs and within the Caribbean one (1) piece of checked baggage at 50lbs. Ticketed passengers in Business Class traveling between Canada / USA and the Caribbean and within the Caribbean are allowed two (2) pieces of checked baggage at 70lbs.
Please visit our Baggage Policy section for detailed information on checked baggage.
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How many bags can I carry-on?
Each ticketed passenger is allowed one (1) small carry-on piece weighing no more than 22lbs.
Please visit our Baggage Policy section for detailed information on carry-on baggage.
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What do I do if I am traveling with oversize, overweight, or odd size pieces of baggage?
Please visit our Baggage Policy section for detailed information on overweight and special baggage.
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Cargo
How do I go about shipping via Air Jamaica Cargo?
Please visit our Cargo section for detailed information on shipping via Air Jamaica Cargo.
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Children
How do I book a reservation for a child traveling alone?
Call our reservations department (Jamaica 1-888-FLY-AIRJ, North America and Caribbean 1-800-523-5585) and let the agent know that your child will be traveling alone.
Please visit our Special Needs section for detailed information on children traveling alone.
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Am I allowed to bring my child’s car seat on board?
Federal Aviation Administration (FAA) approved infant seats are accepted in the cabin where an additional seat is purchased for the infant.
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Employment
How do I apply for a job with Air Jamaica?
Please visit our Job Opportunities section for detailed information on our current positions available.
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Frequent Flyer Program
Please visit our 7th Heaven Rewards section for detailed information.
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Gift Certificates
How do I purchase an Air Jamaica gift certificate?
Air Jamaica gift certificates can be purchased at any Air Jamaica sales office.
Please visit our Contact Us section for detailed information on our sales office locations.
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In-flight Services
Does Air Jamaica serve meals?
Hot meals are served to Executive Class passengers on all flights. Snacks are available to passengers travelling Economy Class on flights less than 2 hours long. Otherwise, a hot meal is served.
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Does Air Jamaica serve beverages?
All beverages are complimentary in Business Class. Coffee, tea, and soft drinks are complimentary in Economy Class. There is a moderate charge for other liquor. Only alcoholic beverages served by Air Jamaica may be consumed on board.
Please visit our Meals & Beverages section for detailed information on the Air Jamaica in-fight experience.
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What entertainment do you have on board?
All of our aircraft are equipped with movie and music channels and there is no charge for the headset. In addition we offer our award winning in-flight video magazine Island Stylee on all of our flights and a variety of music for your listening pleasure ranging from classical to reggae!
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Can I buy duty free items on board?
Absolutely! Duty free shopping is available with a premium selection of perfumes, liquor and other gift items.
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Name Changes
Complete name changes are NOT permitted. There is a charge for spelling corrections once change is for the originally ticketed passengers. Please verify name on travel documents before proceeding. All tickets are non-transferable and as such may only be used by the party named therein.
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Payment Options
Use a major credit card up to 2 hours prior to departure
Air Jamaica accepts Visa, MasterCard, and American Express for payment up to 2 hours prior to departure with credit card verification required for payments on bookings made within 24 hours and up to 2 hours prior to departure.
Credit Card Verification
Air Jamaica requires all credit card payments for bookings made with-in 24 hours of departure be manually verified by authorized Air Jamaica staff prior to ticketing. Card must be presented a minimum 2 hours prior to departure or booking will be cancelled. Card can be verified either at check-in or at an Air Jamaica ticketing office. The cardholder must be present and show valid photo ID and their credit card for verification. Please note this only applies to payments made with-in 24 hours of the scheduled departure time.
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Pets
Can I travel with my pet?
Pets will not be accepted for carriage as either checked baggage or Cargo on any Air Jamaica flight. Only seeing-eye dogs may be transported in the cabin when accompanying a passenger who is dependant on it.
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Reservations
How do I book a reservation?
Bookings can be online with a valid credit card, at our Airport ticket locations or by calling us (In Jamaica 1-888-FLY-AIRJ, North America and Caribbean 1-800-523-5585). If you are not a 7th Heaven Frequent Flyer member you may register here to join the 7th Heaven Rewards Programme.
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Route Map
Where do you fly?
Air Jamaica is proud to serve the Caribbean and the world! Click on our route map to see where we go.
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Smoking
Can I smoke on board?
Air Jamaica is pleased to provide a smoke-free environment on all our flights.
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Seat Assignments
Can I have my seats assigned online?
Yes. When making your reservation online you will have the option to select your seat.
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Travel Documents
What travel documents are required?
All passengers traveling on international flights are required to present proof of identity. Each country has specific requirements for entry for citizens of other countries.
Please visit our Travel Documents section for detailed information on travel documents needed.
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Do you have a frequent flyer program?
Air Jamaica’s frequent flyer programme is called 7th Heaven Rewards.
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Conditions of Carriage
Click to download (doc) International Terms and Conditions of carriage
Security
Why am I asked to provide my full name, date of birth and gender when making a reservation for a US flight?
Under the Secure Flight Final Rule, the Transportation Security Administration (TSA) requires passengers to provide full name, date of birth, and gender for the purpose of watch list screening. You may also provide your redress number (if available). Click here to view PDF version of TSA Secure Flight Notice
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Can I provide this information after making a booking at a travel agency or on the web?
Yes. Passengers may call Air Jamaica Reservations to add this information to their records. This must be provided at least 3 days before travel.
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Can I refuse to provide this information?
Failure to provide your full name, date of birth, and gender may result in denial of transport.
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What is a Redress Number?
A Redress Number is unique 13-digit identifier issued by the Department of Homeland Security for individuals who have been misidentified as being on a no-fly watch list. It is intended to prevent future misidentifications in future travel by the individual. Secure Flight will use the results of the redress process in its watch list matching process to help prevent future delays for misidentified passengers.
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How can I apply for a redress number?
Further information on the redress process, applications can be filed at the DHS Traveller Redress Inquiry Program (DHS TRIP) site: http://www.dhs.gov/files/programs/gc_1169676919316.shtm
Requests received online will be routed for redress to the appropriate DHS components.
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Is my information secure?
TSA takes the security of personal information very seriously. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. The personal information TSA collects is protected by the highest set of security protocol standards established by the US federal government. For more information on TSA privacy policies please visit:
http://www.tsa.gov/
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