AIR JAMAICA ALERTS CUSTOMERS TO FLIGHT CHANGES DUE TO HURRICANE DEAN AND PROVIDES GUARANTEED TRAVEL PROGRAM - Update #3
8/20/2007
Kingston, Jamaica – August 20, 2007 – Air Jamaica has cancelled all flights scheduled to and from the Norman Manley International Airport in Kingston today, Monday, August 20, 2007. The Donald Sangster International Airport in Montego Bay is expected to reopen this afternoon.
In addition to all Kingston flights, Air Jamaica has cancelled the following flights for Monday, August 20, 2007:
· JM Flight 24 - Miami to Montego Bay and Kingston
· JM Flight 70 - Chicago to Montego Bay
· JM Flight 71 - Montego Bay to Chicago
· JM Flight 80 - Orlando to Montego Bay and Kingston
· JM Flight 81 - Montego Bay to Orlando
· JM Flight 93 - Montego Bay to St. Lucia
The following flights are scheduled to depart today, but are delayed. Revised departure times will be advised shortly.
· JM Flight 10 JFK to Montego Bay
· JM Flight 11 Montego Bay to JFK
· JM Flight 18 Newark to Montego Bay
· JM Flight 34 Fort Lauderdale to Montego Bay
· JM Flight 40 Baltimore to Montego Bay
· JM Flight 41 Montego Bay to Baltimore
· JM Flight 58 Atlanta to Montego Bay
· JM Flight 59 Montego Bay to Atlanta
· JM Flight 74 Los Angeles to Montego Bay
Flights from New York/JFK to the Eastern Caribbean islands of Barbados and St. Lucia are operating as scheduled.
Further updates will be provided, as information becomes available regarding the status of Jamaica’s airports.
Guaranteed Travel Program
Air Jamaica has put measures in place to assist passengers whose travel plans may be affected by the hurricane. The airline encourages passengers with questions regarding their flights to visit www.airjamaica.com before calling the customer service hotline (phone number listed below).
Passengers who are holding tickets to/from Barbados, Bonaire, Grand Cayman, Grenada, Kingston, Montego Bay, Nassau and St. Lucia issued on/before August 16, 2007, for travel August 17 - 24, 2007 may change their itinerary without penalty subject to the following conditions:
Passengers must already be in possession of a ticket.
Passengers will be guaranteed the same fare as they were originally ticketed within the applicable fare parameters up to August 31, 2007.
A request for deferral of travel must be made prior to departure of the original travel date.
Tickets with an expiry date during the above-mentioned period will be extended for travel up to August 31, 2007. Passengers are advised to keep a record of their locator number.
Passengers with totally unused tickets who elect not to travel will be issued a voucher for future travel on Air Jamaica for the full value of the ticket without penalty. The voucher will be valid for one year from the date of issue. Passengers originating in the UK will be given a full refund without penalty.
Passengers are being asked to visit www.airjamaica.com or call Air Jamaica reservations for up-to-date information regarding your flight.
In Jamaica: 1-888-FLY-AIR-J
In the USA, Canada or the Caribbean: 1-800-523-5585
In the UK: 0-208-570-5999
About Air Jamaica
Air Jamaica provides more non-stop flights to Jamaica than any other carrier with more than 300 flights per week from Atlanta, Baltimore/Washington, Chicago, Fort Lauderdale, Los Angeles, Miami, Newark, New York (JFK), Orlando, and Philadelphia in the United States; Toronto in Canada; and from London in the United Kingdom to Montego Bay and Kingston. Air Jamaica also offers daily non-stop service between New York (JFK) and Barbados and direct service between JFK to both St. Lucia and Grenada. Air Jamaica also offers intra-regional service with flights between Jamaica and the Bahamas, Barbados, Bonaire, Cuba, Curaçao, Grand Cayman, Grenada and St. Lucia. Effective July 22 Air Jamaica offers the only nonstop flights from Fort Lauderdale to Barbados.
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Contact:
Christina Brozek
212-715-1535
brozekc@ruderfinn.com