There are many reasons why you may need to apply for a refund on your ticket and our policies vary depending on the type of ticket you purchased. Here are a few guidelines to our refund procedures.
Applications for refunds must be made in writing to your travel agent, an Air Jamaica Ticket Office or our Refunds Department. You must enclose your paper ticket, if you have one, and include your name, address and telephone or email contact and a brief outline of reason for your request. If you purchased an e-ticket, we will need your confirmation number or flight details in order to locate your reservation.
Processing time varies, but if your ticket is eligible for refund you should receive it within 6-8 weeks. Ticket purchased with a credit card will be refunded to the cardholder’s account and should appear on the statement within two billing cycles from the time the refund process was complete. Ticket purchased with cash, cheque or debit card will be refunded by cheque in the passenger’s name.
There is service a charge of US$50.00. However, if a cancellation penalty exceeds this amount, the service charge will not be applied. Tickets that have expired over two years will not be eligible for refund.
In some instances, you may be able to obtain a refund on a non-refundable ticket. Such cases include death or serious illness of the passenger or his or her immediate family, flight cancellations, schedule changes, overbooking resulting in off-loading and misconnections. In the case of death, the person requesting refund must submit the death certificate or a certified copy. Check with your travel agent or Air Jamaica reservations to determine if your ticket is eligible for refund.
Other conditions may apply to your eligibility for a ticket refund, and Air Jamaica reserves the right to refuse refund on a ticket, which has been presented as evidence of intention to depart from the country of entry unless the passenger establishes to Air Jamaica that he has permission to remain in that country, or proof of departure.
Lost tickets
If your paper ticket is lost or stolen prior to the commencement of your trip, you will need to buy a new ticket and apply for a refund of the lost ticket. Such refunds will be processed no earlier than four months from the date of application, to allow for the necessary investigations to take place to ensure that the ticket has not been used or previously refunded. Any refund for a lost ticket must be requested no later than a year after the issue of the ticket
If your partially used paper ticket is lost or stolen during your journey you should advise Air Jamaica reservations immediately. Every effort will be made to replace your ticket to enable you to continue on your departing flight as planned. However, depending on the time needed to verify your claim, you may need to purchase a ticket for your onward journey and then apply for a refund of the unused portion of your lost ticket.
A non-refundable service charge of US$100 / CA$132/GBP60 or the equivalent in local currency, will apply per passenger for handling the replacement or refund of a lost ticket. However a service charge will not be applied in addition to any refund charges.
For further information please contact Air Jamaica Reservations or the Refunds Department.