Terms for Rewards Travel

Reserving seats not designated for rewards redemption travel may result in the cancellation of the reservation and/or denial of boarding. Rewards are valid for round trips between two cities served by the same carrier using the most direct route. Members must have confirmed reservations and be ticketed for the entire trip before beginning rewards travel. Memmbers must have their ticket issued within two weeks after reservation has been made or the reservation will be cancelled.

Once the rewards ticket has been issued, any changes to the itinerary, including cancellations will attract a fee of US$40.00 if you are not a Chairman’s Club member. One-way rewards tickets are not available. If members only use a reward ticket for one way travel, the remaining coupons will not be re-credited to the member’s account. If members elect to travel in a class lower than the one for which they are ticketed, no credit to their accounts will be made.

Members must present photo identification upon collection of the rewards ticket.

Rewards tickets do not earn additional miles and should not be submitted for mileage credit at the time of reservation, check-in, or at the 7th Heaven Rewards Service Center.

Rewards Travel Cancellations

Members who cancel their travel rewards tickets can have the rewards miles re-deposited to their account.

Re-deposited miles will attract a service fee of US$40.00 if you are not a Chairman’s Club member.

7th Heaven Rewards Credits for Cancelled Flights

Issued rewards tickets which are not used as a result of cancelled or delayed flights will be re-deposited into the member’s account without charging re-deposit fees.

Missing Rewards Credits

If rewards miles are not recorded on statements, members may submit a request to the 7th Heaven Rewards Service Centre for review.

In order for members to receive credits retroactively, they must provide a clear copy of the original electronic ticket receipts along with boarding pass and 7th Heaven Rewards account number.  Requests for retroactive credits must be received within six months of the date of the flight for which members are seeking credit.

Rewards Miles will NOT be received for the following:

- Flights on any other airline with which AIR JAMAICA partners may have an alliance.
- A partner’s flight operated by another airline.
- Partner’s rental affiliates.
- Partner’s hotel affiliates.
- Partner’s telephone company affiliates.
- Partner’s credit card affiliates.

Travel Agents

Travel agents may reserve rewards on behalf of a member by contacting Air Jamaica Reservations and furnishing the required member account information.  Please see REDEEMING  7th HEAVEN REWARDS for the account information required.

Rewards tickets may only be issued by Air Jamaica 7th Heaven Rewards ticket offices.

Accounts may only be accessed by members or AIR JAMAICA designated staff.

7th heaven Rewards Transfers

Members may request rewards from their account in another person’s name.
Once the ticket is issued, it is non-transferable.

To make a name change on a rewards ticket, member must re-deposit the award and pay the applicable re-deposit fee. The rewards ticket will then be re-issued in the name required.

PIN required to process rewards tickets.

Combining 7th Heaven Rewards

Rewards miles cannot be transferred from one account to another.
7th Heaven Rewards cannot be combined with other rewards.

7th Heaven Rewards Expiration Dates

Travel on rewards ticket must be completed within one year of the original date the ticket was issued. Ticket taxes can be refunded up to three years from date of issue if the ticket was not used. Return travel must begin by midnight on the expiration date of the reward ticket

Rewards miles from expired tickets are not eligible for re-credit.  If deposited they will not be redeemable for future rewards.

Re-deposit/Re-issue of Rewards Miles
Wholly unused rewards tickets which have not expired, may be re-deposited by mailing the unused rewards ticket to the 7th Heaven Rewards Service Centre requesting re-deposit. A service charge of USD40.00 will be applied on all deposits. Chairman’s Club members are exempt from re-deposit fees.

Date/Itinerary Changes

Date changes can be made at any AIR JAMAICA ticket office or via the reservations center. A service charge of US$40 is applicable for any itinerary change once the ticket has been issued. Chairman’s Club members are exempt from change fees.

Lost or Stolen Tickets

Lost, stolen, or destroyed rewards tickets will not be re-credited or replaced to members’ accounts. 

APPLICABLE FEES AND SURCHARGES
Fees & Surcharges

7th Heaven Rewards travel on Air Jamaica and Air Jamaica affiliates are subject to the filed tariffs and standard contract of carriage of the carrier providing the transportation.

7th Heaven Rewards members are responsible for federal inspection fees, passenger facility charges, customs & immigration fees any other fees and surcharges applicable to rewards travel.

Fees & surcharges for rewards tickets can be paid by major credit card at the time reservations are made.
 
Refunds
Rewards miles credits and rewards tickets have no cash value except for applicable taxes, fees and surcharges.

Expedite fees and re-deposit fees are non refundable.

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